How 1Password helps Geckoboard manage credentials as a distributed team

Founded in 2010 with a London headquarters, Geckoboard serves thousands of customers around the globe. Their product, a quick-to-setup live TV dashboard software for teams to display important business metrics on office walls, is used by some of the fastest-growing companies in the world, including Airbnb, IKEA, Sephora, and more.

Geckoboard’s growing team of 40+ spans eight time zones - from Mumbai to Barcelona, San Francisco to Hawaii, and more.

Challenges

With multiple departments and teams spread across multiple continents, making passwords available securely was not simple for Geckoboard before 1Password came along.

Geckoboard’s software integrates with 60+ technology partners, so they have many API keys and credentials for test accounts to manage these integrations.

“We had some test credentials stored in a private spreadsheet, and some in a legacy 1Password vault, synced over Dropbox. Whilst it was secure and just about worked - it was messy and hard for team members to always know where to get the logins they needed.”

The company was not only at risk of the team being unable to access vital information, their process also made new user onboarding a technical challenge. Access had to be granted to multiple cloud services, documents, and folders for each new person that joined. This was a big challenge for a fast-growing business.

The 1Password solution

Geckoboard was one of the earliest customers to sign up to 1Password Business and quickly dove into the features of their membership. They had previously used legacy versions of 1Password (syncing through Dropbox) and saw 1Password Business as a solution that both answered their security concerns, as well as offering far greater usability and collaboration than had been available in the past.

“I read about the security behind 1Password Business and I found that it had been well researched and was very thorough - it put my mind at ease.”

The company uses multiple shared vaults for their different teams. These include vaults for Customer Success, Marketing, Engineering, and Operations.

“I had used competitor products in the past, and then after moving to 1Password Business, I realised - Wow, this is what a password manager should be like!”

Through their 1Password Business membership, Geckoboard’s account administrator was able to set up custom groups and roles to easily share items with the people that needed them.

“The onboarding is amazing!”

When a new member of the team joins Geckoboard, they can quickly be added to the vaults that are relevant to them, giving access to passwords, company financial information, and other important documentation in an instant.

“1Password is a lot more approachable for new people. I get quite excited about that. 1Password Business removes a lot of the headaches around onboarding new team members.”

Geckoboard makes good use of all that 1Password has to offer. The company uses apps on Mac OS as well as 1Password on mobile for access away from the office.

“I like to be able to access passwords on the go and 1Password on mobile lets me use my team passwords wherever I am.”

When asked about whether he would be willing to recommend 1Password to other businesses, Infrastructure Engineer and 1Password administrator Matt Button had this to say:

“I recommend 1Password all the time! When asked I tell people, ‘just use 1Password for Business, it’s so much easier than anything else. I love the fact that it just works all the time. The password I want is always just there and I really like that. By far and away I think it is the best solution for password management.”

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Share all of what you need to, and none of what you don’t. Sign up for 1Password Business today and discover how simple secure password management can be.

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Swapna Krishna

Content Jedi