Keeping your family safe from online scams

People all over the world are adapting to a new normal: working from home, taking online classes, and getting together with family over video chat. As we adjust to a more virtual way of life, it’s more important than ever to use the internet safely at home.

To help, we’ve looked into how scammers are taking advantage of the situation and have put together some tips to help you protect yourself.

Phishing scams are on the up

With 3% of all global spam now estimated to be coronavirus-related, with many messages impersonating reputable, global organizations like the World Health Organization and the United Nations. These phishing emails are designed to trick you into clicking malicious links or attachments by claiming to direct you to information about the virus, or even direct you to places to buy masks, cures, or tests.

Check all messages carefully

The best way to protect yourself against phishing is to vet messages thoroughly – even if they appear to come from a reputable organization or someone you know. Don’t click any suspicious links or attachments, and if you’re unsure, call the sender or message them directly to check. If the email is from a company or organization, visit the sender’s website directly to find their contact information.

Be especially wary of emails and SMS messages that:

  • Ask you to click a link or sign in to an account
  • Ask you to share any kind of personal or sensitive information
  • Offer tests or cures
  • Appear to be selling masks
  • Claim to be acting for the local authority, saying they need contact details or other sensitive information in case of emergency
  • Link to websites that offer government-funded support or aid
  • Encourage you to sign up for health-related news, information, or alerts
  • Threaten to reveal secrets about you or infect your family

This isn’t an exhaustive list by any means, but it gives you an idea of what to look out for. Here’s some more detailed information on how to spot a phishing scam. Make sure you report phishing attempts to the organisation or person the scammer was impersonating so that they can take steps to prevent future attempts.

And, if you fall victim to a phishing scam, don’t be too hard on yourself. These scams use powerful social engineering tactics and it only takes a momentary lapse in concentration to fall for one.

We’re signing up to more online services

As more of us are told to stay home, we’re looking for new ways to work, keep in touch with families, and keep ourselves entertained. Last week, 2 million people downloaded Houseparty, a social networking service that enables group video chat. Zoom has seen daily users more than quadruple over the past 30 days, while Microsoft says cloud usage has grown nearly 800%.

Google Trends data shows more people are searching for video chat software
Google searches for “video chat” over the past 30 days.

A lot of us are also leaning on technology to help with homeschooling, or to keep kids occupied. Duolingo, the language learning app, has seen a 200% increase in test-taking activity, for example. While fitness influencer, Joe Wicks, has had almost a million tune in to his live YouTube fitness classes.

This in itself isn’t a problem, as long as you’re careful about the apps and services you access.

Vet apps and software carefully

Be wary that scammers may be looking to fill demand by creating fake pages or apps designed to capture your personal information and login details. To stay safe:

  • Check whether the permissions apps are asking for are reasonable, or whether they’re trying to access more than they need.
  • Download apps through official stores and marketplaces. It’s usually safer than downloading them straight from the internet.
  • When trying a new tool, visit the website directly and download it from there.
  • Do a little research. Check out app store reviews, do a quick search online, and ask for opinions on social media. If there’s a major concern with an app, people are likely talking about it.

Also, take the time to set up parental controls before letting kids loose. Not only will you prevent them from inadvertently making costly in-app purchases, but you can also limit what information they can share and who with.

And, as always, practice good password habits

  • Use strong, unique passwords for every service you sign up to. So, if your login details are stolen, they can’t be used to try and access other services or accounts.
  • Spend some time updating old passwords so that they’re all strong and unique.
  • Don’t share passwords using insecure methods like email or instant messenger. The safest way is to share them using a password manager.

Secure your home network

Your router controls which devices can access to your home WiFi, and when set up correctly, stops anyone from accessing your network that shouldn’t be. As more of our everyday lives are happening online, now is also a good time to make sure it’s set up correctly. To get started:

The best way to protect yourself and your family online is to stay vigilant. Everytime you open a new message, pause and question it. If something looks too good to be true, it probably is.

Emily Marchant

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Emily Marchant - Content Crafter Emily Marchant - Content Crafter

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